Customer Experience, Artificial Intelligence and Machine Learning Thoughts from Oovvuu, Canva and The Minerva Collective by Michelle Chen Whether in person, over the phone or electronically, communication is the cornerstone of customer service. Communicating effectively means taking the time to not only talk but also to listen. Customer service teams need to receive ongoing training […]
The Utility and Limitations of Artificial Intelligence-Powered Chatbots in Healthcare AI used for skin cancer detection can scan images of people’s skin and flag areas that may be skin cancer for testing. Everyone who took part in the survey is a member of the Center’s American Trends Panel (ATP), an online survey panel that is[…..]
